Customer Service

This page lists our customer service options. It provides contact information as well as answers to frequently asked questions.

How To Contact Customer Service

Customer service can be reached by the following methods:

  • Toll Free: 1-877-648-3436 - We are available M-F 9am to 5pm EST.
  • Tel: 1-607-266-8877 - Same hours as above
  • Fax: 1-607-697-0400 - 24/7
  • To contact us by email use the form below.
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Answers To Frequently Asked Questions

  • Need help in finding a product? Contact us or visit our product look up page.
  • Have a pre-order question? Contact us, see information above.
  • Need help with placing an order?  Visit our ordering options page or contact us, see information above.
  • When will I receive my order? We reply within 24 hours of your order to provide an estimated delivery time.
  • How do I track my order? Tracking numbers are email to you upon shipment.
  • Already received your order and have a question? Contact us, see information above and be sure to include your order number.